Privacy Policy

  1. Privacy Policy
    Protecting the privacy and safeguarding the personal and financial information of our clients and website visitors is one of our highest priorities. The following Privacy Policy explains how Supertrader Investment Pty Ltd (ABN 18 606 917 926; AFS Authorized Representative 001233747) trading as Supertrader Markets, collects and protects your personal information.
    All references to “Supertrader”, “we”, “us” or “our” in this policy are references to Supertrader Investment Pty Ltd.
    By applying or registering your information through ours websites, you give your consent to the collection and use of personal information by Supertrader as explained in this Privacy Policy.
  2. Collection of personal information
    We collect your personal information directly from you and indirectly as a result of your relationship with us. We collect any personal information necessary for the purposes of complying with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.
    This information also helps us improve our services to you, customize your browsing experience and inform you about additional products, services or promotions that may be of interest to you.
    You directly provide us with the majority of information we collect. This information includes your contact details, including:
    1. name, address and contact details;
    2. e-mail address;
    3. tax file number;
    4. Bank account details; and
    5. Identification and verification information.
    The information we collect indirectly from you includes your Internet protocol (“IP”) address, browser type, operating system, Internet service provider (ISP), time stamps and transaction history. Should you close your account with us, Supertrader will retain your information to the extent required by law.
  3. Cookies
    We use cookies and web beacons (also known as action tags or single-pixel gifs), and other technologies (collectively, “cookies”) to provide us with data we can use to improve your experience and to know you better. Cookies are small text files sent from Web servers that may be stored on your computer. Cookies enable us to capture how you arrived at our site, when you return, which pages on our site you visit, and to recognise that you are already logged on when we receive a page request from your browser. We may link the information we store in cookies to personally identifiable information you submit while on our site. We will never share this information with any third party. Cookies are readable only by us and do not contain any personal information nor do they contain account or password information. We cannot and will not gather information about other sites you may have visited.
    We may share usage information about visitors to our websites with reputable advertising companies for the purpose of targeting our Internet banner advertisements. The information collected by the advertising company through the use of these pixel tags is not personally identifiable. We may also use third party software to track and analyse usage and volume statistical information including page requests, form requests and click paths. The third party may use cookies to track behaviour and may set cookies on behalf of Supertrader.
    All web browsers have settings that allow you to block cookies. By visiting our website with your browser set to allow cookies, you consent to our use of cookies as described above. If you choose to block cookies you may use our services but some functions may not work as designed.
  4. Disclosure to Non-Affiliated Third Parties and Regulatory Bodies
    In order to support the financial products and services we provide to you, we may share the personal information described above with third-party service providers and joint marketers not affiliated with us, including:
    1. Financial service institutions (advisors, dealers, brokers, trust companies and banks) with whom we have joint marketing agreements, such as agreements to market financial services or products that we jointly offer, endorse or sponsor; and
    2. Companies under contract to perform services for us or on our behalf, such as service providers that prepare and mail statements and transaction confirmations or provide data processing, computer software maintenance and development, transaction processing and marketing services.
    3. These companies acting on our behalf are required to keep your personal information confidential.
    We may also be required to provide your personal information to the Australian Securities & Investments Commission, Australian Taxation Office, AUSTRAC, law enforcement agencies and other regulatory and government bodies from time to time in Australia.
    We may collect, use and disclose personal data about you, including personal data you may voluntarily disclose to us in any manner, so that we can (i) carry out our obligations with respect to the services that we provide; (ii) carry out our everyday business activities and dealings with you; (iii) compile statistical analysis of the pages of the Website visited; (iv) monitor and analyse our business; (v) participate in crime prevention, legal and regulatory compliance, including screening and comparing such data against sanctions and other databases used for crime prevention purposes; (vi) market and develop other products and services; (vii) transfer any of our rights or obligations in relation to the services that we offer; and (viii) process your personal data for other related purposes. If you do not provide us with your personal information, or if you provide us with inaccurate or incomplete information, we may not be able to provide you with our services, including giving you access to our Websites.
  5. Access to personal information
    Where a person requests access to their personal information, our policy is, subject to certain conditions (as outlined below) to permit access. Supertrader will correct personal information where that information is found to be inaccurate, incomplete or out of date. We will not charge you a fee for your access request but may charge you the reasonable cost of processing your request. If a person wishes to access their personal information or correct it, they should contact the Privacy Officer, and we will seek to provide such information within a reasonable period of time, and in the manner so requested (where reasonable to do so). Supertrader may not always be able to give you access to all the personal information we hold about you. If this is the case, we will provide a written explanation of the reasons for our refusal, together with details of our complaints process for if you wish to challenge the decision.
    We may not be able to give you access to information in the following circumstances:
    1. Where we reasonably believe this may pose a serious threat to the life, health of safety of any individual or to public health/safety;
    2. Which would unreasonably impact the privacy of another individual;
    3. Where such request is reasonably considered to be frivolous or vexatious;
    4. Which relates to existing or anticipated legal proceedings which would otherwise not be accessible in the discovery process relating to such proceedings;
    5. Which would reveal our intentions and thereby prejudice our negotiations with you;
    6. Which would be unlawful;
    7. Which is prohibited by law or a court/tribunal order;
    8. Which relates to suspected unlawful activity or serious misconduct, where access would likely prejudice the taking of appropriate action in relation thereto;
    9. Where enforcement activities conducted by or on behalf of an enforcement body may be prejudiced; or
    10. Where access would reveal details regarding a commercially sensitive decision-making process.
  6. Up-to-date accuracy information
    We will take reasonable steps to ensure your personal information is sufficiently accurate, complete, and up-to-date. To ensure we can maintain this level of accuracy and completeness, we recommend that you:
    1. Inform us of any errors in your personal information as soon as possible; and
    2. Update us with any changes to your personal information as soon as possible.
  7. The security of your personal information
    We take reasonable steps and precautions to keep personal information secure from loss, misuse, and interference, and from unauthorized access, modification or disclosure. If you use the Internet to communicate with us, you should be aware that there are inherent risks in transmitting information over the Internet. Supertrader does not have control over information while in transit over the Internet and we cannot guarantee its security. Where information is no longer required to be held or retained by Supertrader for any purpose or legal obligation, we will take all reasonable steps to destroy or de-identify the information accordingly.
  8. Changes to this Privacy Policy and opting out
    In the event Supertrader materially changes this Privacy Policy, the revised Privacy Policy will promptly be posted to our websites. By opening an account with us, you agree to accept posting of a revised Privacy Policy electronically on our website as sufficient notice to you.
    Under certain circumstances, such as with respect to our sharing of your personal information with non-affiliated third parties, you may inform us that you would like to ‘opt out’ by contacting us through the contact information listed below. Note that for joint accounts, an opt-out election made by one account owner of a joint account is applicable to all account owners of the joint account. An opt-out electon must be made for each separate account you hold at Supertrader.
  9. Privacy Complaints
    If you have any question about this Policy, or wish to make a complaint about how we have handled your personal information, you can lodge a complaint with us by:
    Complaints Officer
    Telephone: 02 8197 0065
    Writing: Suite 2304 International Tower One 100 Barangaroo Ave Barangaroo NSW 2000 Sydney
    Email: info@supertraderfx.com.au
    If you are not satisfied with our response to your complaint, you can also refer your complaint to the office of the Australian information Commissioner by telephoning 1300 363 992 or visiting their website at www.oaic.gov.au.

WHAT WE OFFER

Forex (FX)

Over 300 currencies – Trade one of the most liquid markets in history with a daily turnover of over $5 trillion.

Commodities

Oil, Gold & Silver. Physical precious metals have always been used as a safe haven instrument or tools to hedge with other more volatile investments.

Indices & Shares

Take a CFD position on the price movements of major global indices. Choose from over 90 cash and forward indices products, including US30, UK100 & Germany 20.

Account Managers

Regardless of whether you are a new or seasoned trader, once you have opened an account. An experienced account manager is here for you.

Technology

Whatever your trading experience, beginner or expert, the user friendly platform can be easily tailored to suit your trading needs.

Research

You will have unlimited access to the trading library filled with tutorials and tools on how to master your trade and become profitable.