Financial Services Guide

Issue Date

06 November 2017
  1. Purpose and Contents of this Financial Services Guide (“FSG”)
    The financial services referred to in this Financial Services Guide (FSG) are offered by Supertrader Investment Pty Ltd. Use of ‘we’, ‘us’, or ‘Supertrader’ in this FSG refers to Supertrader Investment Pty Ltd. Supertrader, as the providing entity, has been authorised by its authorising licensee to distribute this FSG to retail clients.
    This FSG is designed to provide you with important information to help you to decide whether or not to use any of the services we offer. It includes information about:
    1. Who we are and how you can contact us.
    2. What financial services we are authorised to provide.
    3. How we are remunerated for these services.
    4. Any (potential) conflicts of interest we may have; and
    5. Our dispute resolution process.
    If you would like further information, please contact us.
  2. Who we are
    Supertrader Investment Pty Ltd; (ABN 18 606 917 926); (Authorised representative number 001233747) is the Authorised Representative of Super Forex Financial Pty Ltd (AFSL 443886; ABN 42 125 839 572) and is authorised to provide general financial product advice and deal in OTC derivative products (margin FX or CFDs) by trading through the product issuer’s trading platform. We only act as an introducing broker for the third party licensed issuer. We do not act as the principal product issuer. The third party licensed issuer will enter into trades with you as principal counterparty.
  3. Contact Details
    Supertrader Investment Pty Ltd (T/A Supertrader Markets)

    Suite 2304, Level 23 International Tower One 100 Barangaroo Avenue,

    Barangaroo NSW 2000 Australia

    Telephone: +61 2 8197 0065

    Email: sales@supertraderfx.com.au

    Website: www.supertraderfx.com.au

    Principal contact: William YAU
  4. Contact Details of Authorising Licensee
    Super Forex Financial Pty Limited

    Suite 2304, Level 23 100 Barangaroo Ave,

    Barangaroo NSW 2000, Australia

    Telephone: +61 2 8197 0062

    Email: city@superforex.com.au

    Website: http://superforex.com.au/en/
  5. What financial services does Supertrader provide?
    We are authorised under our Corporate Authorised Representative Agreement with Super Forex Financial Pty Limited to:

    1. Provide general advice about FX & Derivatives
    2. Deal (by arranging) in FX and Derivatives.
    We are authorised to provide these financial services to retail and wholesale clients.

    We will only provide you with general advice, which does not take into account of your objectives, financial situation or needs. General advice can include information on or about any Supertrader products or services and the markets in which these products operate. Any information you request about Supertrader products and the markets in which they operate, or information you discuss with a Supertrader employee should only be regarded as general advice. Any discussions with Supertrader employees about any aspect of Supertrader products and services, or their view of markets, both current and future, should not be deemed or regarded as personal advice but as general advice.


    What is general advice?

    General advice does not take into account your objectives, financial situation or needs.. You should consider the appropriateness of any general advice in light of your own objectives, financial situations or needs before making a decision on how to proceed.Any information you have discussed with us should only be regarded as general advice.Any view of markets, both current and future, should not be deemed or regarded as personal advice but as general advice.


    What is personal advice?

    Personal advice is advice given to you that takes into account your objectives, financial situation or needs. Supertrader and its employees will not give you personal advice on any financial product we offer. If you require personal advice, please contact your financial adviser. We are not authorised or licensed to give you personal advice.


    What is Supertrader position when you are trading?

    We are only acting as introducing broker of the product issuer. We are not the product issuer and we do not act as principal on your trades.


    Who is responsible for the advice given to me?

    When you speak with us, you are dealing with one of our Supertrader’s employees; therefore we are responsible to you for any general advice given to you.

  6. 6. Method of Providing Services
    If you wish to utilize Supertrader’s financial services, you may issue us with instructions via:

    1. The telephone;
    2. The internet; or
    3. Any such other method (such as fax, email) as may be mutually agreed between us.
  7. Product Disclosure Statement (PDS)
    Clients wishing to trade our derivatives product must read, understand and acknowledge the Product Disclosure Statement (“PDS”) which is provided by the third party licensed provider. It should be read together with this Financial Service Guide. The PDS includes information about the product, its terms and conditions, costs, benefits, risks and fees applicable.
  8. Trading with Third Party product issuer / Provider
    Supertrader is not the product issuer of the over-the-counter (OTC) derivative products, margin FX and Contracts for Difference (CFDs). We are only acting as an introducing broker for a third party licensed issuer. All customer open trading accounts directly with the third-party issuer and transact through their online trading platform, which allow you to make a profit or loss from fluctuations in the price of the underlying asset.


    Consult your financial adviser

    You should consult your financial adviser before you begin trading on derivative product with the third-party product issuer. You should give a consideration to your objectives, financial situation, needs and the risks of loss associated with trading in order to assist you in deciding whether CFDs are suitable for you. We recommend customers seek advice from an independent financial adviser before deciding to open an account.
  9. Professional Indemnity Insurance
    In compliance with s912B of the Corporations Act and ASIC RG 126, we maintain professional indemnity insurance in connection with the financial products and services we provide, including any claims in relation to the conduct of our current and former employees.
  10. Remuneration, commission & benefits expected to be received by Supertrader
    Supertrader does not charge fees for providing information and general advice to clients. We receive a fee for introducing you to a third party product issuer. This does not impact the fees or charges you pay for the third-party product issuer’s services. Please refer to the product issuer’s PDS for information regarding their fees and charges.
    Our employees and directors are remunerated by way of salary and other employee benefits. They may also be eligible for a discretionary bonus which is based on achievement of predetermined business objectives such as contribution to profit, client service, risk management and leadership/team contribution. If you require more information, you may request from us particulars of our remuneration (including commission) or other benefits so long as the request is made within a reasonable time after you receive the FSG.
  11. Disclosure of any relevant conflicts of interest
    Subject to disclosures in any PDS or other transaction documents, we do not have any relationships or associations which might influence us in providing you with our services.
  12. Risk waring of trading
    You should carefully consider whether trading in Margin FX and CFDs is appropriate in light of your personal financial needs, circumstance and objectives. Trading in OTC derivatives entails significant risk, as the products are highly leveraged and therefore gains and losses are magnified, and total losses can exceed your investment. You should only ever trade with ‘risk capital’ ie. money you can afford to lose. Please ensure you obtain independent professional advice, and carefully read the product issuer’s PDS to assess the risks and costs, before trading in these products.
  13. Dispute Resolution
    Supertrader is committed to providing a high standard of service to its clients. If you have a query about the quality, level of services, complaints or concerns you may have, we will act as quickly and fairly as possible in all the circumstances. If you have a complaints or concerns you should first contact us and speak to one of our employee, explain carefully the nature of your problem and tell us how you would like us to fix the problem.
    If your complaint cannot be resolved at the first point of contact, you should write to us (by facsimile, email or letter).
    Complaints Officer

    Supertrader Investment Pty Ltd

    Suite 2304, Level 23 100 Barangaroo Avenue,

    Barangaroo NSW 2000, Australia

    complaint@supertraderfx.com.au
    These should be directed to the Complaints Officer of Supertrader who will seek to resolve your complaint within 7 days or such further time period that may reasonably be required given the nature of the complaint. If you are dissatisfied with the outcome, you have the right to lodge a complaint with the Financial Ombudsman Service [Tel: 1800 367 287, Web: www.fos.org.au], an approved external dispute resolution scheme of which Supertrader is a member. You may also make a complaint to ASIC via the free call Info line on 1300 300 630.
  14. Privacy
    Your privacy is important to us and we are committed to compliance with the Privacy Act and the Australian Privacy Principles. Our Privacy Policy “Privacy Policy Statement”) will explain how we collect personal information about you and how we maintain, use and disclose such information. We will be treated such information in accordance with our Privacy Policy. We take reasonable steps to ensure that to the maximum extent reasonably possible any information sent has the same level of privacy protection as we provide here in Australia. Supertrader will not otherwise disclose your personal information without your consent, except as authorised or required by privacy laws. The Privacy Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy principles under this Act.
Please contact us via the email provided if you have any concerns.
|Supertrader Investment Pty Ltd | ABN: 18 606 917 926 | ARN: 001233747 | T: +61 2 8197 0065 | sales@supertraderfx.com.au | A: Suite 2304, International Tower One 100 Barangaroo Ave, Barangaroo NSW 2000, Australia |

WHAT WE OFFER

Forex (FX)

Over 300 currencies – Trade one of the most liquid markets in history with a daily turnover of over $5 trillion.

Commodities

Oil, Gold & Silver. Physical precious metals have always been used as a safe haven instrument or tools to hedge with other more volatile investments.

Indices & Shares

Take a CFD position on the price movements of major global indices. Choose from over 90 cash and forward indices products, including US30, UK100 & Germany 20.

Account Managers

Regardless of whether you are a new or seasoned trader, once you have opened an account. An experienced account manager is here for you.

Technology

Whatever your trading experience, beginner or expert, the user friendly platform can be easily tailored to suit your trading needs.

Research

You will have unlimited access to the trading library filled with tutorials and tools on how to master your trade and become profitable.